FAQs & Important Info

+ When does the festival start and end?

Outlook UK’s gates open at midday on Thursday.

Once open, entry to the site is between 12:00 and 22:00. From Friday onwards it is between 10:00 and 22:00 each day.

Once in, you are free to leave the site at any time but will need to re-enter between 10:00 and 22:00.

The festival ends on Monday at 04:00, and all festival-goers are able to camp overnight, with campsite clearing on Monday. We ask that all festival-goers leave the site by 12:00 latest.

+ What time does the car park open?

The car park will be open 24 hours from 12:00 on Thursday until close at 12:00 on Monday.

+ What happens if the event is cancelled due to covid?

If in the unfortunate instance Outlook UK is forced to cancel due to Covid circumstances, all tickets will be eligible for next year. If you are unable to make next year’s dates, we will ensure a face value refund of your ticket. Please see our Terms (in the section below) for our full Covid policy.

+ What is the music programme like?

Programming hours will be revealed soon.

+ Where can I get a site map?

Site maps are will be available in advance of the event.

+ When can I get a full programme?

Set times will be available to festival goers ahead of the festival.

+ Will there be showers avaialable for campers?

Yes, there will be showers available in the campsites for all festival goers. Remember your own towels and toiletries! Numbers are limited so customers may be required to queue.

+ Will BBQs or campfires be permitted in the campsite?

Unfortunately not. Only gas-powered stoves under 220g are permitted at Outlook for safety reasons. There will be no shortage of great hot food over the weekend from our on-site stalls.

+ Can I set up a gazebo in the campsite?

Gazebos fall under prohibited items and will not be permitted at Outlook. Please check the full list of prohibited items under our Terms and Conditions.

+ Is it ok to bring my own sound system?

No, please think about your fellow campers and keep noise to a minimum. There will be plenty of music over the weekend!

+ Can I stay in the local area and commute each day?

Yes, festival goers can leave the site at any time but you will only be allowed back in between 10:00 and 22:00 each day.

+ What food & drink will be available on-site?

Outlook is proud to offer a range of street food stalls celebrating great flavours of the world. With plenty of vegan and gluten free options there is something for everyone.

+ How can I apply to be a vendor?

If you’re interested in trading at Outlook UK please contact info@outlookfestival.com.

+ If I have a day ticket can I camp?

Unfortunately day ticket holders will not be permitted to camp.

+ Will I be able to swim in the lake?

Subject to health and safety checks, swimming will be possbile in the main lake on site.

+ Will there be storage facilities and charging for electricals on-site?

Yes, these will be clearly shown on our site map and labelled on-site.

+ Can I take cash out anywhere at the festival?

There will be ATMs on the site but we would recommend festival goers to still bring cash for the weekend to avoid queueing.

Please note, the bars will only take card payments.

+ Can I bring my bike?

There is a bike lock up point situated onsite. Although security is stationed within the vicinit, bikes are left at owners risk, please bring double locks for your bikes, as you would elsewhere.

+ I can't find my ticket?

Please email us on info@outlookfestival.com and we will be able to help you locate your ticket.

+ Can I bring alcohol into the festival?

Upon first entry to site, you can bring your own alcohol (for consumption on the campsite) up to the personal allowance of EITHER:

  • 12x cans of beer/lager/cider/pre-mixed/seltzer
  • 2x 75cl bottles of wine per person (plastic only, no glass)

Boxed wine will be accepted as long as this falls within the allowance (1.5L max). No neat spirits are allowed. Once you have your wristband on, you will not be able to bring in any additional alcohol. All drinks have to be sealed on entry to the festival. There is no set limit on soft drinks or food.

+ Prohibited Items

  • Alcohol quantities above the personal allowance*
  • Animals (except registered guide dogs)
  • Audio visual recording or transmitting equipment
  • BBQs
  • Bicycles
  • Campfires
  • Chinese Lanterns
  • Distress Flares
  • Drones
  • Gas stoves above 220g
  • Generators
  • Glass drinking bottles or any open bottles
  • High viz jackets
  • Illegal substances
  • Knives (deemed not to be for the purposes of cooking / camping)
  • Laser pens
  • Liquid fuels
  • Mallets (deemed not to be for the purposes of camping)
  • New Psychoactive substances, including Nitrous Oxide
  • Pyrotechnics or Fireworks
  • Spray Paint
  • Stickers
  • Unauthorised promotional material unless otherwise agreed
  • Whipped cream / CO2 dispensers
  • Weapons (or anything that could be used as a weapon)
  • Unauthorised Sound systems

Tickets

+ What access do I have with my ticket?

Festival tickets allow access to the festival site from 12:00 on Thursday 30th June until 12:00 midday on Monday 4th July.

+ COVID Policy

Please refer to our full Covid policy in our Terms & Conditions.

+ Are there any age restrictions?

Outlook Festival is strictly 18+

+ Where and how can I buy tickets?

Tickets are available through our Kaboodle here.

+ Which forms of ID are accepted on entry?

We will only be accepting current versions of any of the following:

  • Passport
  • Photocard driving licence for UK and Northern Ireland (Full or provisional)
  • Pass card with hologram
  • Armed Forces/NHS Identification cards

Screen-shots or photocopies of any form of ID will NOT be accepted and we operate the challenge 25 policy so please turn up prepared.

+ What should I do if my ticket hasn't arrived yet?

For any queries or missing tickets, please contact Kaboodle via email at outlookuk@kaboodle.co.uk

+ How do I organise a name change on my ticket?

The original ticket buyer will need to apply for a name change via email at outlookuk@kaboodle.co.uk

+ Refunds

Unfortunately we can’t issue refunds on purchased tickets. However, for name changes on your ticket please contact Kaboodle via email at outlookuk@kaboodle.co.uk - This will incur a £10 transaction fee.

If you have purchased Kaboodle cancellation protection, it will protect you from cancellation resulting from accidents and unexpected illness.

Please see here for the full refund policy terms and conditions.

Food & Drink

Outlook is proud to offer a range of street food stalls celebrating great flavours of the world. With plenty of vegan and gluten free options there is something for everyone.

All bars operate the Challenge 25 Policy. All bars are card only.

You can, of course, bring your own food and drink to the festival campsite (not into the arena). The personal alcohol limit is 12 cans of beer/lager/cider OR 2 plastic bottles of wine per person (no spirits are allowed). Food and soft drinks are unlimited (but must be sealed).

If you’re interested in trading at Outlook UK please contact info@outlookfestival.com.

Safety, Welfare & Facilities 

We want everyone to feel safe, to look after themselves and each other. Whilst the festival provides facilities and implements policies to ensure safety and promote welfare, it’s important that you look after yourself and your friends and family.

+ Medical

We have a 24 hour fully equipped medical centre with an experienced and qualified team based in the arena. If you’re feeling unwell, or have taken a tumble, pop in and the team will be happy to help.

Get to know the location of the Medical once you arrive on-site.

+ Welfare

A welfare tent will be available for all customers, 24 hours between event opening hours. Our welfare team are happy to help with any issues from providing suncream and a cup of tea to aiding in finding your lost child, and have a huge amount of experience in dealing with a wide range of issues.

Whilst the site offers plenty of open spaces, it is important to note that crowds may build up in certain areas. For those with mental health, emotional or sensory issues, the sounds, lights, smells and crowds of a festival have the potential to be difficult.

All our welfare staff are there to offer you a safe haven when needed, bring good vibes and make sure you are back enjoying the festival in no time. Use them.

+ Lost or Missing Persons

If you have lost your friends, speak to a member of security or head to the Welfare Tent where they will be able to help reunite you with your loved ones.

If you find a vulnerable person, please take them straight to a security guard or the Welfare Tent.

Top tips for how to look after yourself and others

  • Don’t be afraid to use our facilities – our welfare team is there to help, however big or small the issue.
  • Don’t be afraid to talk to our staff if you feel unsafe – see our advice on reporting crime or antisocial behaviour further down in this section.
  • Get to know your campsite neighbours. Look out for each other.
  • Leave your car glove box empty and open to deter thieves.
  • Make sure you wear suncream and keep hydrated.
  • Choose a meeting point for you and your friends to meet in case you lose each other. The Info Point is a good place for this.
  • Keep an eye on your fellow festival-goer and friends
  • The festival is generally well-lit at night, but some areas can be darker than others. Keep a torch on you.
  • Don’t leave your drinks unattended or accept drinks from strangers.
  • Leave your valuables at home or in our lockers. Not in your tent. Or in your car.
  • Don’t make it easy for thieves to find your belongings – spread your valuables out rather than keeping them in one bag / pocket.
  • Don’t carry large amounts of cash.

+ Info / Meeting Point

The Info Point is next to Medical and Welfare, open Thursday – Sunday. The timings are:

Thursday – 12:00—22:00

Friday – 10:00—22:00

Saturday – 10:00—22:00

Sunday – 10:00—22:00

The team is a fountain of knowledge for all things line-up, activities and can point you in the right direction if you are looking for something or someone. We are also keen for you to give them your feedback so that we can improve the guest experience as much as possible.

Use the Info Point as a meeting point in case you get separated from your group.

If you have lost or found something, head to the Info Point where they will be looking after all lost property.

+ Lost Property

Any found items will be handed into the Info Point - details to follow of opening hours.

Any items not claimed before close will be available to redeem by emailing info@outlookfestival.com within 14 days of the event.

Whilst Outlook Festival endeavours the safe keeping of any lost property item(s), we hold no responsibility for any loss or damage to the item(s).

+ Challenge 25

The outlets for alcohol sales on site are all managed by experienced staff that are aware of the necessity to sell alcohol responsibly.

A “Challenge 25” system will be in place and bar staff will ask for photo ID for anyone looking under 25 to back up the wristband system.

+ Lockers

The more you bring to the festival, the more chances you have of items not coming home with you! Leave your valuables at home or in our lockers. More info on location of lockers and prices coming soon.

+ Phone Charging

There will be phone charging facilities. More info to come.

+ Smoking

No smoking or vaping inside any structure onsite is allowed. Including but not limited to marquees, big tops and stretch tents. Bins are provided across the site, please ensure you dispose of your rubbish properly and look after the environment.

+ Swimming & Water Activities

We are lucky enough to have a beautiful swimming lake on-site for those who’d like to take part in some fresh water swimming.

Qualified lifeguards will oversee all water-based activities during the swimming times of 09:00 – 20:00 daily (except from Thursday, which will be 13:00)

Our boating lake will also be open for activities from 09:00 until 22:00 Friday through Sunday (13:00 start on Thursday).

If you’re not a strong swimmer, bring armbands and have a chat with the lifeguards before getting in the water.

+ Reporting Anti-Social Behaviour or Crime

If you are concerned about anything, witness, or are victim to a crime or antisocial behaviour, it is important that you report it immediately to festival staff or security. They are there to help. In all instances, the more information you can give us, the better.

Please do not call 999 directly – our internal emergency fire, medical and security teams will be able to respond much quicker. In the very rare cases that we might need assistance from local emergency services, we have direct links to ensure effective coordination of response so it is always better for any 999 communication to come via the festival team.

+ Strobes

Strobe or lasers may be used at the event. There will be no announcements beforehand.

+ Zero Tolerance

The festival does not condone the use or sale of controlled or illegal substances. Anyone found to be in breach of this policy will be dealt with as per the Terms and Conditions of Entry

Sustainability & Environmental Awareness

Minimising the environmental impact of Outlook is a core focus for the whole team. Please help us keep the land beautiful and this event sustainable with the following guidelines: 

What can I do to minimise my environmental impact at the festival?

  • If you plan on driving and have any spare seats to offer out, or if you are looking to jump in a fellow festival goer’s spare seat, please register for an account with https://liftshare.com/uk for easy, organised car-pooling.

  • Please bring a reusable bottle to be refilled at available water stations on site. At Outlook we have a no single use plastics and no glass policy; reusable metal bottles will be on sale at our merchandise stands and on site bars will stock water in aluminium cans.

  • Please do not bring glitter to the site with you. It’s always great to sparkle at festivals but not at the cost of micro plastic damage to our oceans and wider environment. 

  • Pack thoughtfully before your journey; consider excess packaging and minimise what you bring – leaving anything you don’t need at home – in order to reduce waste and make leaving no trace easier for everyone. 

What is Outlook Festival doing to minimise their environmental impact?

  • Danley sound systems are some of the greenest sound systems available, taking up approximately ¼ of trucking space and power requirements (vs. standard line array systems) due to their efficiency. Danley speakers also maximise use of both recycled materials and rare earth materials in manufacturing.

  • We will be holding our food and drink concessions to the same standards with reusable cups used across all bars on site. No straws, plastic cutlery, polystyrene or any other single use plastics will be permitted on site in any capacity.

  • Our bars and concessions will offer a number of vegan and other products chosen for their sustainability.