Accessibility

Getting in Touch

We are here to discuss any access needs ahead of the festival. Please contact us via the form below.

If you would prefer to communicate over the phone, please provide us with a contact number and one of our team will arrange a call. 

We will aim to get back to your request in 5-7 working days.

Personal Assistant Tickets

We offer a complimentary ticket for Personal Assistants (PAs), requiring supporting documentation from the accessible ticket holder in order to issue. Accepted forms of supporting documentation include the below and must show your full name:

• DLA 

• PIP

• Blue badge parking & photo ID

• Medical professionals letter

• Nimbus Access card

• D/deaf or blind registration

• War Disablement Pension

• Armed Forces Independence payment

• CredAbility Access Card

• Please contact us if you do not have any of these forms of documentation and wish to discuss this further. Please email info@outlookfestival.com to apply for PA tickets. 

Site Access

Outlook is held at Cholmondeley Castle, Cheshire. The site is a farmland site with varying topography and ground conditions so an all-terrain wheelchair or pushchair will be required.

All routes in and out of venues, campsites, and various areas of the site will be wide enough for wheelchair access, however there are areas of the site with limited access due to slopes and rough ground. Stewards will be available to assist as far as possible.

We are predominantly an open-air event and weather conditions can dramatically affect the ground conditions, so make sure to check the forecast ahead and consider preparations you may need to make and any extra equipment that may be necessary.

Access to site will be via the accessibility parking – arrange for complimentary car parking via info@outlookfestival.com

Accessibility parking will be next to accessible camping and check in with an easy route into the festival for all accessible customers. If you are being dropped off, the accessible car park will also act as a drop off point for customers wishing to check in via accessible check-in.

Signs and staffing will direct you to the right place.

If you require any more details please contact us on info@outlookfestival.com

Bookable Accessible Facilities

Outlook UK offers the following bookable accessible facilities: 

• A complimentary personal assistant ticket

• A car parking space in the accessible car parking

• A space in our accessible campsite, with access to accessible toilets, showers. 

• A disabled viewing platform pass (for Main Stage) and 1 for a Personal Assistant. 

If you would like to book the above facilities, please contact info@outlookfestival.com.  You will need to include evidence of your disability to support your request. We accept any of the following: 

• DLA 

• PIP

• Blue badge parking & photo ID

• Medical professionals letter

• Nimbus Access card

• D/deaf or blind registration

• War Disablement Pension

• Armed forces independent payment

• Credability Access Card

Other Accessible Facilities

• We will have a 24 hour welfare and medical team available to support all customer needs. There will be a fridge available in the medical tent to keep any medication cool for the duration of the festival.

• There will be accessible toilets available across the site. Please visit either the Campsite Hub or the Info Point where you can pay a deposit to sign out a RADAR key for the duration of the festival if you don’t have one of your own.

• Approved assistance dogs will be permitted into the site, provided appropriate certification from the owner. Please email us for more information. 

• Lowered bars, with large-print menus will be in place.

• Free drinking water will be available across site from designated water points. 

• Seating is available in different areas across the site.

• Whilst the site offers plenty of open spaces, it is important to note that crowds may build up in certain areas. For those with mental health, emotional or sensory issues, the sounds, lights, smells and crowds of a festival have the potential to be difficult. Spaces such as Welfare, Info Point or the Accessible Campsite are available as respite. 

• Festival staff will be available to assist.

• Please email us on info@outlookfestival.com to discuss any specific requirements.

Accessible Camping

Accessible camping will be next to accessible parking with an easy route into the festival for all accessible customers. A customer map will be sent out closer to the event.

The accessible campsite welcomes tents and live-ins. Group sizes are limited to 6 people. If you are a group larger than 6, you are welcome to use the facilities of the accessible campsite, but will need to camp in the general camping area. If you plan to bring your live-in, please email us so we can ensure we have plenty of space for your requirements. Please note that you will not be able to park your car within the campsite due to H&S regulations.

There will be a wheelchair charging point, wheelchair accessible toilet and wheelchair accessible shower available. 

The accessible campsite is monitored by festival staff to ensure it remains a calm and quiet space where those with access requirements can feel at home and take a break from the festival as needed.

Please email us on info@outlookfestival.com to discuss any specific camping needs.

Accessible Parking

Accessibility parking will be next to accessible camping and check in with an easy route into the festival for all accessible customers. A customer map will be sent out closer to the event

Parking can be booked, free of charge, by emailing us on info@outlookfestival.com

If you are being dropped off, the accessible car park will also act as a drop off point for customers wishing to check in via accessible check-in.

Signs and staffing will direct you to the right place.

Strobes

Strobe or lasers may be used at the event.

There will be no announcements beforehand.

Mystery Shoppers

Attitude Is Everything recruits mystery shoppers and volunteers to visit Outlook UK. If you would like to attend Outlook UK as a mystery shopper and provide feedback to help us improve our access facilities in future years please visit their website here.

We encourage all other festivals to work towards becoming access-friendly. More information on how to do so can be found here.